faqs

General Questions About Energy Services

What is deregulated energy?

Deregulation refers to the removal of government regulations in certain areas, allowing more competition among energy providers. In deregulated markets like Houston, consumers can choose their electricity providers, which can lead to lower costs and better service as companies compete for customers.

How do I switch my energy provider in Houston?

Switching is simple and doesn’t interrupt your service. Just compare the plans available on our website, choose the one that fits your needs, and complete the sign-up process. We handle the switch for you without any disruption to your power supply.

What are the benefits of choosing EcoWise Energy Services?
At EcoWise Energy Services, we offer competitive rates, a variety of plans including green energy options, exceptional customer support, and easy switching. Our goal is to provide you with a cost-effective and environmentally friendly energy solution.

Billing and Payment QUESTIONS

How is my electricity bill calculated?
Your bill is based on your electricity usage measured in kilowatt-hours (kWh). The rate you pay per kWh depends on the plan you have selected. Some plans also include a base fee and other utilities may have additional charges like taxes or fees set by regulatory bodies.
How do I handle my electricity payments?
Since EcoWise Energy Services acts as a broker, we connect you with the best energy providers based on your needs and preferences. All payments will be handled directly with your chosen provider. For payment details and methods, please refer to your energy provider’s terms of service or contact them directly.
What should I do if there is a power outage?

In case of a power outage, contact your local utility company as they are responsible for the power lines and infrastructure. Their contact information is available on our website and on your monthly bill.

Technical Questions

Can I monitor my energy usage?
Yes, many of our plans come with smart meter technology that allows you to monitor your energy usage in real-time via our website or mobile app. This tool helps you understand your consumption patterns and manage your energy expenses more effectively.

Plans and Services QUESTIONS

What types of energy plans does EcoWise offer?
We offer a variety of plans including fixed-rate, variable-rate, and prepaid plans. We also provide green energy plans sourced from renewable resources like wind and solar power.
How do I choose the right energy plan for my home?
Consider your energy consumption habits, the size of your home, and your budget. Our website features tools that can help you estimate your energy needs and compare different plans based on your input.

Sustainability and Green Energy QUESTIONS

How does EcoWise Energy Services support renewable energy?
We are committed to sustainability and offer several green energy plans that use 100% renewable sources. By choosing one of these plans, you are helping to reduce the reliance on fossil fuels and supporting the environment.